Cruise West strongly recommends that all guests purchase comprehensive Trip Cancellation/Interruption Protection that includes Medical Expense and Emergency Evacuation coverage for the full purchase price of the cruise as well as air and/or land program costs.

Reservations
Thank you for choosing West Travel, Inc., d.b.a. Cruise West. To secure reservations, visit your Travel Professional or contact us directly at:
2301 Fifth Avenue, Suite 401, Seattle, WA 98121
Phone: 1-800-426-7702
Email: contact@cruisewest.com

The transportation of passengers and baggage is governed by these Terms & Conditions sent at the time of booking and the Terms & Conditions of Passage Contract contained in your travel documents. Your purchase of the passenger cruise ticket and acceptance of passage on the vessel constitute acceptance of these Terms & Conditions and the Terms & Conditions of Passage Contract. Such terms affect your legal rights and we recommend you read all terms carefully (in the event of conflict between the provisions in this document and the Terms & Conditions of Passage Contract, the latter shall prevail). Cruises and cruise/land tours are sold on a space available basis. Cruise West will make every effort to provide accommodations in the cabin of your choice and/or the main hotel properties we use. If these are not available at the time you book with us, we will confirm you at an alternate property. You will know at time of documentation (approximately four (4) weeks prior to departure) what cabin and/or hotel property you are confirmed in.



Deposit For all departures:

• 25% of cruise-tour fare for all Grand Titan (GTS) and Owner’s Suite (STE) cabins, all destinations.
• 20% of cruise-tour fare for all other cabin categories, all destinations.

This deposit/payment must be received within three (3) business days after your date of booking. Reservations will not be considered firm until such deposit is received.



Final Payment:
Final payment for all itineraries, except the Voyagse of the Great Explorers, must be received at Cruise West in advance, ninety (90) days prior to departure, or in full at the time of reservation if less than the ninety (90) days advance payment period.

Final payment for all Voyages of the Great Explorers cruises must be received at Cruise West in advance, one-hundred twenty (120) days prior to departure, or at the time of reservation if less than the 120 day advance payment period.

If final payment is not timely received, your reservation may be released and rebooking will then be subject to final availability.



Cruise West Preferred Payment Plan:
Cruise West will provide an additional 2% savingsfor final payments received by cash, check or wire transfer. Visa, MasterCard, American Express and Discover cards are accepted for shipboard charges. (This payment option only applies to residents of North America)



Late Reservations & Changes:
We welcome late bookings (made ninety (90) days or less before departure), however full payment is required for late bookings at the time of reservation. by wire transfer, credit card or cashier’s check.
An additional charge of $75 per person will be assessed for changes to your travel arrangements, including name changes made within sixty (60) days prior to departure or after the issuance of travel documents, whichever comes first. However, additional charges will not apply when adding additional tour components before the issuance of travel documents. Changes to or cancellations of air reservations booked through Cruise West after initial flight schedule(s) has been assigned will result in additional fees and/or cancellation penalties, as determined by the air carrier.

Guests may transfer to higher priced accommodations which may be available during boarding or after sailing without penalty by paying the difference in the published full cruise prices in full at the time the change is made.



Cancellation Policy
Per Person Cancellation Charges:
Note: Travel protection premiums are not refundable. For all Grand Titan (GTS) and Owner’s Suite (STE) cabins

• Anytime 180+ days prior to departure...$1,000 pp*
• 179-120 days prior to departure...........full deposit (25%)
• 119-61 days prior to departure...........50% of fare
• 60-31 days prior to departure...........75% of fare
• 30-0 days prior to departure...........100% of fare

All other cabin categories:

• Anytime 120+ days prior to departure $200 pp*

• 119-90 days prior to departure full deposit (20%)

• 89-61 days prior to departure 50% of fare

• 60-31 days prior to departure 75%

• 30-0 days prior to departure 100% of fare

*A future cruise credit certificate will be given, to be applied to future bookings. A change in your departure date is considered to be a cancellation of your reservation and is subject to applicable cancellation fees.

Refunds:
No refunds will be made on unused tours, transfers or accommodations when voluntarily canceled or omitted by the passenger, or for missed package features due to airline or other third-party transportation providers’ delays or for other acts beyond our control. Claims and adjustments for services not operated as intended by us must be applied for in writing within sixty (60) days of the end of your cruise with us and will be refunded through the original booking agency. All airline tickets issued by us are refundable only to us.



Cruise West Best Price Guarantee
In the event that we discount a departure for which you are booked, we will provide you with a Cruise West travel certificate representing the value of the difference between your fare and the lower, promotional fare, upon request. Cruise West travel certificates can be applied to any future Cruise West cruise, booked within one year of issue.

Documentation:
Documents include a detailed itinerary, air tickets (if applicable), vouchers for certain prepaid services, and baggage tags. They will be mailed approximately four (4) weeks prior to departure. Please note that late final payments may delay your receipt of documents. The charge for replacing lost or destroyed documents is $35 per set.



Passports/Visas:
All international voyages will require that each passenger, including children, bring a passport. In addition, Cruise West must receive identification/passport particulars (such as ID number, full legal name and date of birth) at least forty-five (45) days prior to departure. ID information not received at least forty-five (45) days prior will result in a US$25 per booking rush- handling fee. You are responsible for securing proper documentation, including any necessary visas, for the countries visited on your cruise or land tour. Boarding may be denied or fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest. There will be no refunds for unused cruise or tour portions if boarding is denied or early disembarkation is necessary due to the lack of proper documentation. Homeland Security, U.S. Coast Guard and other government agencies require Cruise West to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details requested fully and accurately, boarding may be denied or you may be required to immediately disembark. Government-issued photo identification must be presented at the time of boarding.

Smoking Policy:
Smoking is allowed only in designated areas outside while onboard the ship. Smoking is not allowed onboard motorcoaches and only in designated areas onboard trains. Hotel smoking policies are also in effect.



Independent Travel:
All arrangements confirmed on your itinerary and invoice are made for you on an individual, non-escorted basis. Our experienced personnel will greet you at the airport unless otherwise noted in your documents. A transfer to your hotel or the pier for departure and baggage handling will be provided per your vacation itinerary. We will provide further assistance throughout your cruise, including coordination of any shore excursions. We will arrange for the transportation of passengers to and from the vessel or for excursions, accommodations or any other activities away from the vessel, only as a convenience to you and shall not be liable or responsible in any respect for any property damage or personal injury or death arising in connection with such arrangements or otherwise.



Late Arrivals:
Travelers who book their air arrangements through us will be scheduled to connect with cruise and cruise/land tour departures. In the event of flight delays, we will make every reasonable effort to connect you to your ongoing itinerary. Additional costs are at your expense. If you have purchased our Peace of Mind Plan, trip delay expenses, including common carrier delay, are covered up to $100 per person per day, to a maximum $500 per person.



Arrivals on Own:
If you are booking your own air or otherwise arriving on your own, it is your responsibility to arrive at your initial hotel or departing vessel by the time stated in your itinerary. We will provide a transfer on day of cruise/land tour departure if you advise us of your air itinerary. In case of delay, our personnel will endeavor to connect you with your ongoing itinerary, at your expense.



Prices Include:

• Transportation and shore excursions as indicated in itineraries and meals aboard ship or where indicated
• Transfer of passenger and two (2) pieces of baggage at all points during the cruise
• Taxes, port charges, fees, and onboard services
• Service charges to all personnel onboard Cruise West vessels

Prices Do Not Include:

• Airfare from your home city and return
• Passport and visa fees
• Fuel surcharges
• Air departure taxes
• Please see the surcharge provisions discussed below

Baggage:
Handling of baggage is included based on your vacation itinerary. Some airlines may charge extra for baggage above a certain weight; check with the airline(s) you are flying. We accept no responsibility for loss or damage to baggage or any other belongings while in the custody of airline, rail, coach or hotel not a subsidiary of West Travel, Inc. and our responsibility for baggage while in our custody is limited. Travel protection is strongly recommended.



Extra Cost Provision:
If, as a result of inclement weather or other conditions beyond our control that may prevent or delay your vacation departure or arrival, you must book additional hotel or transportation arrangements, the additional costs are solely your responsibility. Travel protection is strongly recommended.



Responsibility:
All the tours outlined herein will be carried out under the business management of West Travel, Inc., d.b.a. Cruise West, 2301 5th Avenue, Suite 401, Seattle, WA 98121, 206-441-8687. As an insured and bonded wholesaler, we act as agent for various principals and are in no way to be considered the principal or operator of the airline services or other off-vessel services for which we act as agent. We reserve the right to cancel or alter any itinerary as current conditions require. Tour operators and/or travel agencies booking these cruises, including us, will not be responsible for any expense due to delays, weather conditions, or cancellation of transportation in these cruises, or any increase in taxes, transportation or hotel rates effective after brochure publication.

We are not responsible for personal injuries, illness or death resulting from any peril of the sea or cause not within our sole and direct control, or not resulting from our sole and direct negligence. WE ARE NOT RESPONSIBLE FOR INJURIES, ILLNESS OR DEATH OCCURRING OFF THE VESSEL OR DURING SHORE EXCURSIONS. OFF-VESSEL ACTIVITIES AND SHORE EXCURSIONS INVOLVE RISKS OF ACCIDENTS, PERSONAL INJURY AND DEATH, AS MORE FULLY SET FORTH IN THE TERMS & CONDITIONS OF PASSAGE CONTRACT, AND YOU ASSUME THOSE RISKS. Certain other limitations on liability apply. WRITTEN NOTICE OF CLAIMS AGAINST US FOR INJURIES OR DEATH MUST BE GIVEN WITHIN SIX (6) MONTHS OF THE DAY INJURY OR DEATH OCCURS, AND SUITS MUST BE COMMENCED WITHIN ONE (1) YEAR FROM THE DAY INJURY OR DEATH OCCURRED. Suits must be filed in federal and/or state courts in King County, State of Washington.

We or the Captain of the vessel may, at our/his/her sole discretion, refuse to transport, confine to a stateroom, or disembark any passenger for, among other things, illness, disease, injury, or mental problems posing a direct threat to the health or safety of self or others, vulgar or improper conduct, illegal substance possession or abuse, refusal to obey regulations, or for otherwise endangering other passengers or the crew. Passenger to bear all expenses. Each passenger — or if a minor, his/her parent or guardian — shall be liable to and reimburse us for all damages to the vessel and its furnishings, equipment, and property caused by any willful or negligent act or omission on the part of the passenger. Situations may arise which, in our sole discretion, make it necessary for us to cancel, advance or postpone a scheduled departure, change itineraries, or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or other modes of transportation. Situations which may cause these changes include but are not limited to casualty, weather, acts of God, labor problems, the need to render assistance to others, governmental or insurer directives, guest or employee injury or illness, schedule delays or changes by third parties, repair and maintenance requirements, fuel or other shortages, or damage to the ship, other means of transportation, roads, tracks, bridges, docks equipment or machinery. Consequently, we can not guarantee the itinerary of the cruise, cruise/tour or any Cruise West land trip (including time of sailing from or arrival at any port or that all ports will, in fact, be called at or that all places on your cruise/tour will be visited.) We are not responsib l e or liable for any resulting losses, expenses, or inconvenience. Your full cruise fare will be refunded, however if the cruise is cancelled prior to initial embarkation. We are not required to make refunds once travel commences regardless of the reason for guests being unable to complete their travel. Each passenger is responsible for arriving at the vessel at least one (1) hour before departure, with passage hire fully earned if the departure is missed unless caused by our sole negligence. Passage contracts are not transferable. We may cancel or withdraw any cruise or portion thereof with refund based on the actual cost of the unfinished portion of your cruise. Cruise West reserves the right to assess fare and charges in effect at the time of bookings, as well as fuel, federal or state taxes or fees and/or any other unexpected imposed surcharges we incur up to your cruise/land tour departure date. Any such additional charges will be in addition to your quoted cruise price and may be added to your final bill.

Health & Disability Requirements:
You warrant that you and those traveling with you are each physically fit to travel at the time of embarkation. You must, at the time of booking your reservation, inform us in writing of any accommodation you will need as a result of a disability or medical condition.
Passengers are advised that personal services and devices, such as wheelchairs or oxygen equipment, will not be provided. Passengers in need of services of a personal nature, such as assistance in eating, toileting, or dressing, are responsible for arranging for such services and are encouraged to travel with a companion for such purposes. Cruise West is unable to offer such special assistance.

Accessibility may be limited onboard ships or at some ports of call, and on some shore excursions.

At the time of embarkation, the guest is responsible to have received all medical inoculations necessary for the trip and must have in his or her possession all documents necessary for the scheduled ports of call and disembarkation. Failure to have these documents may result in boarding being denied or early disembarkation.

Onboard ships:
Certain physical conditions may limit accessibility to and within some areas of the ship. In many instances, staff members will be available to assist passengers so that accessibility is possible. Such conditions may be:

• Raised doorway thresholds
• No elevators
• Steep stairways

Embarking and disembarking:
Due to tidal conditions and port facilities, the ease of embarking and disembarking varies greatly, and may include steep gangways and dock ramps.
For some destinations, inflatable excursion craft are the only way to get ashore. This will involve transferring into and out of the craft when alongside the ship and at the shore.



Federal Maritime Commission Protection:
Under Public Law 89-777, the FMC requires vessels having berth or stateroom accommodations for fifty (50) or more passengers and which embark passengers from U.S. ports to maintain acceptable evidence of financial responsibility to indemnify passengers for nonperformance of transportation. Cruise West is in full compliance with this law.

Ashore:
Land tours may include many hours of touring in a variety of physical environments such as (but not limited to):

• uneven terrain
• rocky trails
• museums and buildings without elevators, and stairways without handrails
• high altitude

The Captain reserves the right to limit passenger participation in some activities due to safety considerations. You should contact Cruise West with any questions regarding accessibility onboard, at ports of call, or on transportation services to and from the ship. If you have any questions regarding whether travel is appropriate due to a disability or medical condition, you are strongly advised to contact your physician.



Medical Facilities and Medical & Personal Services:
An Important Reminder: The policy and practice of Cruise West is to assist our passengers with any special needs or routine medical care that may be needed, either onboard ship or ashore. However, our ships are equipped to provide only very limited medical care and are stocked with limited medical supplies. We cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense. Due to the limitations of medical facilities, passengers with serious medical conditions or women with pregnancy complications or in their third trimester of pregnancy may wish to consult their physicians to determine whether travel is appropriate. Passengers should also review their insurance policies to determine whether treatment occurring onboard the vessel or while traveling is covered. In some cases, our services or care will be less than the level you anticipate or find offered by medical shore facilities. Also, some passengers will find accessibility difficult either while moving about on ship, transferring on/off ship, or ashore.
If you need or wish to have any special assistance or equipment, or want to know about limited accessibility areas, you must go to our Website www.cruisewest.com or call your Travel Professional to obtain more information about these limitations, and your obligations in these matters.



Photographs, Video, Etc.:
Cruise West frequently photographs, films, or records passengers and activities during the course of a cruise. Copies of such photographs, etc. may be available for a modest charge. As our passenger, Cruise West is hereby authorized to take and to use such photographs, etc. for marketing and training purposes without being obligated to compensate the passenger.



AVAILABILITY OF PRICES IN THE BROCHURE IS LIMITED, AND AT THE TIME YOU PURCHASE YOUR TOUR, PRICES MAY BE HIGHER. FOR CURRENT PRICES, PLEASE SEE OUR WEBSITE.

Cruise West reserves the right to assess fare and charges in effect at the time of bookings, as well as fuel, federal or state taxes or fees and/or any other unexpected imposed surcharges we incur up to your cruise/land tour departure date. Any such charges will be in addition to your quoted cruise price and may be added to your final bill.